If you’ve sold an item but can’t complete the sale with your buyer for some reason – the item was damaged, or you had fewer items in inventory than you thought, for example – you can cancel the transaction.
There are situations when you can’t cancel a sale:
- You’ve already sent the item
- The buyer has asked us to step in and help because they didn’t receive the item
- You’ve already opened an unpaid item case
How to cancel a sale
Make sure to contact us.