Cancelling a Transaction

If you’ve sold an item but can’t complete the sale with your buyer for some reason – the item was damaged, or you had fewer items in inventory than you thought, for example – you can cancel the transaction.

There are situations when you can’t cancel a sale:

  • You’ve already sent the item
  • The buyer has asked us to step in and help because they didn’t receive the item
  • You’ve already opened an unpaid item case

How to cancel a sale

Make sure to contact us.

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